Refund Policy
Last updated: 2026
1. Overview
This Refund Policy explains our refund position for paid subscription plans (6-month and 1-year) on KokaniRishta in India.
2. No Refunds on Subscriptions
Subscription plans are non-refundable once purchased. This applies regardless of how much of the subscription period has been used, and includes situations where you change your mind, stop using the app, or your profile does not lead to a match.
The only exception is a genuine billing error, such as being charged twice for the same purchase or an unauthorized transaction, which we will review on a case-by-case basis.
3. How to Report a Billing Error
To report a billing error, contact billing@kokanirishta.in with your purchase details, order reference, and reason for the request. We aim to respond within 7 business days.
4. Digital Services
As a digital, subscription-based service, KokaniRishta plans are delivered immediately on purchase and are not eligible for refund once activated, except as described in Section 2 or as required by law.
5. Contact
If you have questions about refunds, contact billing@kokanirishta.in.